Sales Operations Manager

Location: Durham, NC

Type: Full Time

Min. Experience: Experienced

Adwerx is currently looking for someone who obsesses about providing a best in class and innovative experience for our sales and customer success teams as they go about using the various systems to complete their jobs. We need someone who enjoys “geeking out” and exploring new tools to automate internal workflows and interactions with our customers. Automation is the centerpiece and ultimate goal of this role. We seek to deliver an amazing customer service experience to all of our customers and the knowledge, exploration, and implementation of tools in this role will help to achieve this. 

The Sales Operations Manager role is vital to the functioning of both sales and customer success at Adwerx. This role will be a combination of strategic planning and execution to ensure that our team has a seamless and efficient experience interacting with and delivering best in class experiences for our customers. This person will be crucial for helping design and maintain an experience that delights our team members and customers while optimizing data collection in order to help us gain insights that will improve the profitability of our teams.

Your primary responsibilities will include (but are not limited to):

  • You should be a certified Salesforce.com admin
  • Managing the upkeep, implementation, documentation, and training for all of our sales and customer success tools with a primary focus on administering Salesforce.com
    • Current tools include but are not limited to:
      • Google Suite
      • Salesforce.com
      • Ringcentral
      • Insidesales.com
      • Cirrus Insights
      • Yet Another Mail Merge
      • Zapier, IFTTT, Mulesoft
      • Etc.
  • Technology setup, onboarding, and training for new reps 
  • Identification and streamlining of workflows via tool configuration changes or new tool acquisition to optimize employee and customer productivity and interactions
  • Minor data clean up and entry into our databases (e.g. Salesforce.com)
  • Negotiating best case pricing for new tools and renewals
  • Deep dives into metrics issues (with help of the data analytics team) to identify team productivity issues
  • Hire and manage consultants as needed
  • Continued education for yourself on Salesforce.com and other product releases
  • Customer onboarding automation and notifications

 

Requirements:

  • 2-3 years of Salesforce Administration experience

 

We have a very strong culture and team centered around ownership, seeking the truth through data and research, growth mindset, and positivity. Our team is focused on positivity, and you'll notice that the moment you walk in the door. We help each other both in and out of the office and enjoy the bonds we make each and every day. As a member of this team, we will look to you to continue to grow these strengths in yourself and contribute to the growth of the team.

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